PULSE / GAMEPLAY
Email Pulse support →Something in a run?
Tell us your device, app version, and what happened just before the issue.
Player support
Let’s get you back in rhythm.
Straight answers, useful fixes, and a direct line to a real studio. Start with the common questions below.
PRIVACY / DATA
Contact privacy →Privacy request?
Ask about access, deletion, consent, or the information connected to your use of our games.
Pulse FAQ
Quick fixes.
The game has no sound. What should I check?
Confirm the in-game sound and music controls are enabled, raise the device media volume, and check that silent or focus modes are not muting game audio. Restart Pulse after changing device audio settings.
Why was an optional revive unavailable?
Rewarded revives may depend on network access, consent settings, platform availability, and ad inventory. They are optional and never required to start or complete a normal run.
Pulse closed or froze during a run. What should I send?
Please include your phone model, operating-system version, Pulse version, and a short description of the last action you took. A screenshot or screen recording is helpful when available.
Can I restore or transfer a streak?
Current run progress may be stored locally on the device. Clearing app data, uninstalling, or moving to another device can remove local progress unless a future version explicitly provides cloud backup.
How do I report a bug or accessibility issue?
Email support with the subject “Bug report” or “Accessibility.” Describe the barrier and what outcome you expected. We review reports as part of improving the game.
How do I request deletion of personal data?
Email [email protected] from the relevant address and describe the app, platform, and request. We may need limited information to locate data and verify the request.
Still stuck?
We’ll help you find the issue without sending you in circles.